This Disclosure Statement is intended to share with you how we use your private information and the steps that we take to make sure it remains secure.
Information We Collect
Whenever you open an account with Freeborn-Mower Cooperative Services, you are required to provide certain personal and contact information. This information permits Freeborn-Mower Cooperative Services to manage your account, provide you with electrical service and contact you about your account and the service that we provide to you.
Any information we collect is compliant with United States regulatory guidelines and may include things such as your name, your address, telephone number, employment or financial information, social security number, email address, or similar information. We may also retain any communications with us for quality control purposes and also to assist us in resolving any misunderstandings.
To change any personal information you provide to us, you should contact Freeborn-Mower Cooperative Services at:
Freeborn-Mower Cooperative Services
2501 E. Main Street | P.O. Box 611
Albert Lea, MN 56007
Periodically it is necessary to supply the information we receive from you to third-party affiliates or organizations. For example, we may use personal information provided to us to perform necessary credit checks before service is established. Before using any of your personal information for this purpose, the third party must agree that it will not share or sell the information that we provide to them. We do not sell member information to third parties. Any information shared by us is done so to fulfill our legal and regulatory requirements, or to provide you with electrical services and products as you have requested when you enrolled as a member. We may also share select information as part of our normal business operations, or as part of our legal and/or regulatory responsibilities as may be required by our service partners, Dairyland Power, or other regulatory or government entities. We may also share limited demographic and non-personally identifiable information to third parties to assist us with business and marketing analysis.
Red Flags Rule
As many as nine million Americans have their identities stolen each year. As a result of that startling statistic, the Federal Trade Commission has developed a regulation called the “Red Flags Rule.” The Red Flags Rule requires businesses to develop a program to detect, prevent and minimize the damage that could result from identity theft. As a Freeborn-Mower Cooperative Services Member, you may be asked to provide additional information and identification when you make inquiries on your account, such as verifying the last four digits of your social security number. While these practices may seem intrusive, please understand that these procedures are in place to protect your Member data and prevent the occurrence of identity theft.